Frequently asked questions
Quick answers for students and coaches. Still stuck? Email support@tanglio.com.
It’s part of the Tanglio Fall Pilot. Your answers before and after the pilot help us understand how Tanglio supports students with planning, organization, and staying on track. Taking part is voluntary.
Only to send you instructions for downloading and signing in to Tanglio, and to communicate with you about the pilot. Your name and email are never included in the de-identified research data used to evaluate the pilot — that data uses your Participant ID and program only.
A code like TAN-0123 that’s created for you automatically. It links your survey answers together privately, without using your name. You never have to type it.
Check your spam/junk folder first. Make sure the email you entered is correct and one you can open — the link only goes to that address. Still nothing? Email support@tanglio.com and we’ll resend it.
On the details screen you can change the program in the dropdown. If you don’t see yours, choose “Other / I don’t see my program” and type it in.
The link may be mistyped or out of date. Use the most recent link your program coordinator sent, and open the whole link (they can be long). If it still fails, contact support@tanglio.com.
Yes — the survey works on phones, tablets, and computers. You’ll download the Tanglio app on your phone afterward.
No. The survey needs no login, and Tanglio itself is passwordless — you sign in with your email and a 6-digit code we send you.
Each person submits once per survey. If you submit again with the same email and program, we keep your first response. If you think something went wrong, email us.
The student pre-survey is about 5 minutes; the coach survey about 2–3 minutes. There are no right or wrong answers.